Course Beetle Booking and Cancellation Policy
REEVES CONSULTANCY AND TRAINING LIMITED TRADING AS COURSE BEETLE – TERMS AND CONDITIONS
1. THESE TERMS
1.1 What these terms cover
These are the terms and conditions on which we deliver our courses to you.
1.2 Why you should read them
Please read these terms carefully before you confirm your purchase to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are
We are Reeves Consultancy and Training Limited trading as Course Beetle a company registered in England and Wales. Our company registration number is 09759639 and our registered office is 48 Walker Street, Telford, TF1 1BA. Our registered VAT number is 223 305 845.
2.2 How to contact us
You can contact us by writing to us at firstname.lastname@example.org or c/o 48, Walker Street, Telford TF1 1BA
2.3 How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails
When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing as soon as practicably possible and will not charge you if we cannot accept your order. This might be because the maximum number of people that you can book on the course has been reached, an unforeseen issue with the venue chosen, tutor is unavailable or any other unforeseen matter (force majeure) rendering delivery of the course impossible but out of our hands.
4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the course you have booked on then please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of a different course or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7 – Your rights to end the contract).
5. OUR RIGHTS TO MAKE CHANGES
5.1 Minor changes to the courses
We may change the courses:
(a) to reflect changes in relevant laws and regulatory requirements such as change of venue should a venue not be fully compliant with Health and Safety regulations. This may mean the venue has to be changed at short notice. Should any changes be made, then we will not be liable for any costs already incurred, or;
(b) to implement minor technical adjustments and improvements, for example to change course content and materials provided. These changes should not change the price of the course, but if they do, you will be informed and invited to agree these changes before the alternative/additional materials are added.
5.2 More significant changes to the courses and these terms
In addition, we may make changes to these terms. If we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any courses paid for but not received.
6. PROVIDING THE COURSES
6.1 When we will provide the courses
During the order process we will let you know when we will provide the courses to you and where. We will begin the courses on the date set out in the order. The completion date for the services is as told to you during the order process.
6.2 We are not responsible for delays outside our control
If our supply of the course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any courses you have paid for but not received. Alternatively, we can agree a credit for you to use on other courses we provide.
6.3 We may also refuse to deliver the course to you if you do not pay
If you do not pay us for the course when you are supposed to and you still do not make payment within 7 days of the course starting, we may refuse you admission on to the course until you have paid us the outstanding amount. We will contact you to tell you we are refusing you admission on to the course. We will not do this if you dispute the unpaid invoice. We can also charge you interest on your overdue payments.
7. YOUR RIGHTS TO END THE CONTRACT
7.1 You can always end your contract with us
Your rights when you end the contract will depend on what course you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If the course you have signed up for is misdescribed, you may have a legal right to end the contract (or receive an equivalent credit to the value of the course you have paid for to use on another course, or you get some or all of your money back) see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2
(c) If you have just changed your mind about the course, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.5.
7.2 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any courses which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the course or these terms which you do not agree to (see clause 5.2);
(b) we have told you about an error in the price or description of the course you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the course may be significantly delayed because of events outside our control;
(d) we have suspended supply of the course for technical reasons, or notify you we are going to suspend them for technical reasons; or
(e) you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most courses bought online you have a legal right to change your mind within 14 days and receive a refund (less any costs of deduction or administration costs). These rights, are under the Consumer Contracts Regulations 2013.
7.4 When you don’t have the right to change your mind
You do not have a right to change your mind in respect of services that have been completed, even if the cancellation period is still running.
7.5 Ending the contract where we are not at fault and there is no right to change your mind
Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for courses not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a percentage of the price calculated as per below table depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so. Refunds will be made within 14 days via bank transfer.
Failure to attend the course even if you paid in full for it does not entitle you to a refund or even credit to be used and allocated to a new course. This is applicable even if the cancellation period at clause 7.3 is still running.
NUMBER OF DAYS WRITTEN NOTICE GIVEN OF CANCELLATION BEFORE START OF COURSE
% OF REFUND RETURNABLE TO THE CONSUMER
|30 DAYS OR MORE||100%|
|LESS THAN 14 DAYS||0%|
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1 Tell us you want to end the contract
To end the contract with us it must be in writing. So please let us know by doing one of the following:
Email us at email@example.com Please provide your name, address, details of the course you have booked on and, where available, your phone number and email address.
Complete the form found here on our website.
(c) By post
Print off the form found here and post it to us at the address on the form. Or simply write to us at that address, including details of the course.
9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it
We may end the contract for the course(s) you are booked on at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of the first day the course is due to start;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the course to you;
If a cancellation of the whole course is necessary, then we will endeavour to provide you with as much notice as possible However, the right is reserved by us to cancel any course without liability. We will not be responsible for reimbursing travel or accommodation costs.
9.2 You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for courses we have not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a percentage of the price as compensation for the net costs we will incur as a result of your doing so. Refunds will be made within 14 days via bank transfer.
10. IF THERE IS A PROBLEM WITH THE COURSE
10.1 How to tell us about problems
If you have any questions or complaints about the course, please contact us. You can write to us at firstname.lastname@example.org or 48, Walker Street, Telford. TF1 1BA
10.2 Summary of your legal rights
We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the course. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If you are not happy with the course you have booked on, the Consumer Rights Act 2015 says:
1) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
2) If you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
3) If you haven’t agreed a time upfront, it must be carried out within a reasonable time.
11. PRICE AND PAYMENT
11.1 Where to find the price for the course
The price of the course (for which VAT is not applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the course advised to you is correct. However, please see clause 11.2 for what happens if we discover an error in the price of the course you order.
11.2 What happens if we got the price wrong
It is always possible that, despite our best efforts, some of the courses may be incorrectly priced. We will normally check prices before accepting your order so that, where the course’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the course’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
11.3 When you must pay and how you must pay
For any order for £1,000 or over in value, you must make an advance payment of 25% of the price of the course. When you order, you must provide the details of who is paying for your invoice with their contact details which must include, name, address, telephone number, and email address Once an order is placed, we issue an invoice which provides details for payment to be made by bank transfer. Payment of the invoice must be made in full at least 7 days before the start of the course. Failure to pay within the timelines provided provides us grounds on which to terminate the contract and retain the 25% advance payment (if the order is £1,000 or over) by way of compensation.
11.4 We can charge interest if you pay late
If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above base rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.5 What to do if you think an invoice is wrong
If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the courses.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 How we will use your personal information
We will use the personal information you provide to us:
(a) to supply the course to you;
(b) to process your payment for the courses; and
(c) if you agreed to this during the order process, to give you information about similar courses that we provide, but you may stop receiving this at any time by contacting us.
***IMPORTANT NOTE***: We will only give your personal information to third parties where the law either requires or allows us to do so.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
14.2 You need our consent to transfer your place and rights to someone else
You may only transfer your place rights or your obligations under these terms to another person if we agree to this in writing. If payment for your place is already made in full, we are happy for you to transfer your place to someone else. But we must be notified of that change in writing and in advance of the course beginning otherwise your replacement may not be allowed to attend.
14.3 If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the course, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the course(s) in the English and Welsh courts.
14.7 Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, we are happy to explore this further with you.
48 Walker Street
Telford TF1 1BA
Registered in England & Wales number: 9759639